Improved Employee Experience for Project HEAL

“Grace has the rare gift of being able to transform a pile of messy and disjointed data into systems and practices that address everyone’s needs. With this project, Grace devised systems that promote both a culture of striving and a culture of protecting the mental health of our team. Additionally, she created an intuitive, time-saving methodology for routinely revisiting our policies to ensure that they’re still working as our organization grows and evolves.

Thanks to Grace’s innovation, our collaborative work is more productive while our staff are happier as individual team members. And it starts from day one—new team members consistently tell us that their onboarding experience is the best they’ve ever had!”

- Rebecca Eyre, CEO, Project HEAL

Project Details

Developed policies and systems for human resources, management, and workflow to address employee wellness and satisfaction. Tracked key metrics over 8 months while continually refining practices.

Outcomes:

• Employee NPS (Net Promoter Score) increased by 44 points

• “Trust with Manager” increased from 5.4 to 9.2

• “Satisfaction with Role” increased from 5.6 to 8

• “Stress Management” increased from 4.1 to 7.8

• “Happiness at Work” increased from 5.6 to 7.6